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Results and voided markets

Where are a market’s rules?

Every market has a description that says how it settles: what counts as a win, and the result source used. Read it before you wager, especially on markets outside sports. The House Rules apply on top of it.

I think my wager settled the wrong way

Markets settle on the official result, under STX’s House Rules. If you think a market settled the wrong way:

  1. Check the market title and your side. If you sold, you win when the outcome does not happen. See Reading a market.
  2. Check the rules that apply to the market type in the House Rules, for example whether overtime counts, or how much of a tennis match must be played.
  3. If it still looks wrong, contact us with the market name and your order ID. We check it against the official result and correct any settlement error.

The event was postponed, suspended or delayed

STX follows the House Rules for each sport. Generally, a market stays open while the event can still be completed within the time the rules allow, and is voided if it is not. We cannot void a market early at a player’s request.

My position hasn’t settled

Most markets settle within minutes of the event ending. If yours hasn’t settled a couple of hours after the result is final, contact us with the market name and your order ID.