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I can't log in

I forgot my password

Tap Forgot Password on the login screen and follow the link we email you to set a new one.

I forgot which email I signed up with

Try Forgot Password with each email address you use. If none works, contact us with your full name and phone number and we will help you find your account. We never ask for your password.

My account is locked

After three unsuccessful login attempts, your account is locked. Reset your password with Forgot Password, then log in with the new one.

It says my account is dormant or not active

  • Dormant: an account becomes dormant after 24 months without a login. Contact us from the email address on the account.
  • Not active, or awaiting approval: your identity check is not finished. See Verifying your identity.

For every status and what it means, see Account status.