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Verifying your identity

Every STX account is verified before it can be used to wager. Verification confirms that you are who you say you are and that you are 19 or older, as STX’s licence in Ontario requires.

How it works

When you register, enter your legal name, date of birth and home address exactly as they appear on your identification. Many accounts are verified automatically from those details.

If we cannot verify you automatically, we will ask you to upload a photo of a government-issued ID. The request comes by email with a secure link. Follow the link and upload the document.

The link in your registration email works for 24 hours. If it has expired, or it says “Invalid Token”, contact us from the email address you registered with and we will send a new one. Check your spam folder for it. Complete the steps in one go: upload the front and back of your ID, then take the selfie.

If an upload failed, or the app said there was a problem with your documents, contact us the same way and we will send a new link.

My account is still pending review

If you can’t log in and see “User account waiting for approval”, “Your account is not active. Please contact a STX admin” or “Your account is in review”, your verification is not complete yet.

An account stays pending while verification is incomplete. Usually that means:

  • the details you entered don’t match your ID (a typo, a former address, or a nickname instead of your legal name);
  • we asked for a document and have not received it; check your inbox and spam folder for the upload link; or
  • the document was hard to read, expired or cut off.

If your account is still pending, or you cannot find the upload link, contact us from the email address on your account. Include your full name and the email address you registered with, and never include your password.

Do I need to verify again later?

Sometimes. We may ask for more information or documents at any time, for example after you change your name or address, or when a deposit or withdrawal needs review.