Risk, security and support
Can I lose money?
Yes. You can lose the full amount committed to a position, plus applicable fees. Only trade with funds you can afford to lose. Consider your financial circumstances and understand the contract before placing an order.
What trading conduct is prohibited?
Members must comply with the Rulebook, including its prohibitions on manipulation, disruptive trading, and misuse of protected nonpublic information. Other restrictions may apply to a particular contract or participant. Review the rules before trading.
Are there limits on my positions?
Position limits and accountability levels may apply. XV Exchange may request information about your positions or direct you to reduce them under the Rulebook. Check the applicable requirements before placing orders.
How does STX protect market integrity?
The compliance framework of XV Exchange, LLC provides for market surveillance, investigation of potential rule violations, and enforcement of the Rulebook. These controls support fair and orderly markets but do not guarantee that misconduct will never occur.
How is my information protected?
STX maintains policies for access controls, encryption, system monitoring, and security testing. Read the Privacy Policy for information about how personal data is handled. No system can guarantee complete protection against every security threat.
What should I do if I suspect unauthorized account activity?
Contact Customer Support immediately if your credentials may have been exposed or you notice activity you do not recognize. Protect your login information and follow STX’s instructions to secure the account.
What if an order was handled incorrectly?
Request a review in writing, provide the order confirmation number, and explain the issue. For a trade cancellation or adjustment review under Rule 5.9, the request must be received no later than 15 minutes after execution and before contract expiration. Separate order review and appeal procedures appear in Rule 5.6.
How do I report a concern or get help?
Contact Customer Support for account, funding, or technical issues. To report suspected misconduct, identify the market, date, time, and relevant order or trade details. Ask that the concern be directed to Compliance. Never include your password in a support request.