Accounts and eligibility
Who can open an account?
You must meet the age requirement in the Member Agreement, be legally able to enter into a binding contract, satisfy our eligibility and location requirements, and complete identity verification. Opening an account is subject to approval.
Can a business open an account?
Eligible legal entities may apply for membership. We may request formation documents, ownership and control information, and details about authorized traders. The entity and each authorized trader must meet applicable requirements.
Why do I need to verify my identity?
Identity verification helps us confirm who is using the account and meet applicable compliance obligations. We may request personal information, identification documents, or additional information before approving your application or allowing account activity.
Why is my application pending review?
We may need additional documents or time to review your information. Check for requests from STX and make sure your details are accurate. Contact Customer Support if you need help responding to a request.
Why can’t I trade from my location?
Access depends on your location, eligibility, and applicable restrictions. Availability may change. Do not use a VPN or other method to bypass location restrictions. Contact Customer Support if you believe your location has been identified incorrectly.
Can I share my account or let someone trade for me?
Keep your login credentials private. Anyone trading for an entity must be approved as an authorized trader through the STX onboarding process. You are responsible for protecting your credentials and for activity conducted through your account.
Why was my account restricted?
An account may be restricted while we review eligibility, verification, compliance concerns, or other issues under the Rulebook. Depending on the restriction, new orders may be blocked or only orders to close positions may be permitted. Follow any instructions provided by STX.
How do I update my account information?
Contact Customer Support if your name, address, ownership information, or other account details change. Additional verification may be required.